Thank you for shopping with Cachins Cosmetic.
We strive to deliver safe, effective, and high-quality skincare products to you.
Since skincare is a personal-use category, our policies ensure hygiene and customer protection.
Return Policy
To ensure product integrity and consumer safety:
We do not accept returns of opened or used products.
Returns are only accepted in the case of:
Product damaged during transit
Incorrect product delivered
Quality defect in the product
If any of the above applies, you must raise a return request within 48 hours of delivery by emailing us at:
📩 help@cachinscosmetic.com
Required:
Order ID
Clear photos/video of product + packaging
Description of the issue
Once verified by our support team, the product will be picked up and replaced at no extra cost.
Refund Policy
Refunds are only issued if:
The product is out of stock for replacement
The order is cancelled before shipping
Order cannot be delivered due to logistics issues
Refunds will be processed to the original payment method within 7–10 business days after approval.
Non-Refundable Items:
Used or opened products
Free gifts or promotional items
Products purchased on sale/offers
Items returned without valid proof of issue
Order Cancellation
Orders can be cancelled within 12 hours of placing the order or before dispatch
Once shipped, the order cannot be cancelled
To request cancellation, contact us at:
📩 help@cachinscosmetic.com
Important Notes
Ensure correct shipping details while placing the order
Replacement depends on stock availability
We reserve the right to approve or reject any return claim based on internal quality checks
Need Help?
If you have questions about returns, refunds, or delivery, we’re here to support you:
📧 help@cachinscosmetic.com