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Return to shopRefund & Returns
Thank you for shopping with Cachins Cosmetic.
We strive to deliver safe, effective, and high-quality skincare products to you.
Since skincare is a personal-use category, our policies ensure hygiene and customer protection.
Return Policy
To ensure product integrity and consumer safety:
- We do not accept returns of opened or used products.
- Returns are only accepted in the case of:
- Product damaged during transit
- Incorrect product delivered
- Quality defect in the product
If any of the above applies, you must raise a return request within 48 hours of delivery by emailing us at:
help@cachinscosmetic.com
Required:
- Order ID
- Clear photos/video of product + packaging
- Description of the issue
Once verified by our support team, the product will be picked up and replaced at no extra cost.
Refund Policy
-
Refunds are only issued if:
- The product is out of stock for replacement
- The order is cancelled before shipping
- Order cannot be delivered due to logistics issues
Refunds will be processed to the original payment method within 7–10 business days after approval.
Non-Refundable Items:
- Used or opened products
- Free gifts or promotional items
- Products purchased on sale/offers
- Items returned without valid proof of issue
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order or before dispatch
- Once shipped, the order cannot be cancelled
To request cancellation, contact us at: help@cachinscosmetic.com
Important Notes
- Ensure correct shipping details while placing the order
- Replacement depends on stock availability
- We reserve the right to approve or reject any return claim based on internal quality checks
Need Help?
If you have questions about returns, refunds, or delivery, we’re here to support you:
help@cachinscosmetic.com